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Books & Training Courses
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Managing Supplier Related Processes
Document Control
Root Cause Analysis: Basic Tools & Techniques
The Corrective Action Handbook
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Denise is available to speak to your company or organization on a variety of quality and business improvement topics.
She has assisted companies in a wide variety of industries to implement quality initiatives and improve their systems.
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 | SEMINARS & WORKSHOP OFFERINGS:
*Implementing an Effective Corrective Action Program
*Internal Auditing
*Planning & Conducting Meaningful Management Review
*Preventive Action Tools
*ISO 9001 Implementation
(Courses can be tailored to the needs of the organization)
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PARTIAL LISTING OF PREVIOUS PRESENTATIONS
(copies of some available upon request)
*Conducting Meaningful & Effective Corrective Action
*Corrective vs. Preventive Action
*Teaching Quality by Telling Stories
*ABC’s of Corrective Action
*ISO: You Mean I Don’t Have To
*Systems & Stakeholders
*Stakeholders & ISO 9000
*Creative Problem Solving Applied to ISO 9000
| | | AUDITING EXPERTISE & SERVICES:
*ISO 9001:2000 Registration Audits
*Internal Auditing
*Supplier Audits
*Gap Analyses
*Auditor trainer
*Instructor for ASQ CQA Exam Prep Course
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